Solar Energys Return Policy

  1. Introduction At Solar Energys, our primary objective is customer satisfaction. This Return Policy outlines the circumstances under which products can be returned, exchanged, or refunded.
  2. Return Period You have 30 days from the date of receiving your product to initiate a return.
  3. Conditions for Return To be eligible for a return:
  • The item must be unused and in the same condition that you received it.
  • It must be in the original packaging.
  • You must provide a receipt or proof of purchase.
  1. Non-Returnable Items Due to the nature of our business, the following items cannot be returned:
  • Gift cards
  • Downloadable software products
  • Any item not in its original condition or damaged for reasons not due to our error.
  • Any item returned more than 30 days after delivery.
  1. Refunds Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment, within 7-10 business days.
  2. Exchanges We only replace items if they are defective or damaged. If you wish to exchange a product, please contact us at [customer support email].
  3. Return Shipping You will be responsible for covering the shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
  4. Restocking Fee For some products, we charge a restocking fee which will be deducted from your refund. Details regarding the restocking fee will be provided on the product page.
  5. Delayed or Missing Refunds If you haven’t received a refund yet:
  • First, check your bank account.
  • Contact your credit card company; it may take some time before your refund is officially posted.
  • Next, contact your bank. There is often some processing time before a refund is posted.
  • If you’ve done all of this and still haven’t received your refund, please contact us at [customer support email].
  1. Return Process To initiate a return, please contact our customer support team. They will guide you through the necessary steps.
  2. Discrepancies with Dropshipped Products As we operate on a dropshipping model, discrepancies can sometimes occur. If the product received is not as described or differs from the images shown, please contact us immediately for resolution.